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Orders & shipping
Do you accept returns or refunds
No, we do not accept returns or refunds once an order is placed. However, we offer exchanges for size-related issues within 14 days of purchase. The item must be unworn, unwashed, and in its original condition with tags attached.
How can I exchange my order?
We only accept exchanges for items that were purchased in the wrong size. Exchanges must be requested within 14 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached.
For exchange requests, please contact us at maeshopbali@gmail.com with your order details.
Are there any shipping costs?
Yes and shipping depends on the area where the package will be delivered
All orders over $150 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to maeshopbali@gmail.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to maeshopbali@gmail.com and we will contact the shipping company.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Sizing
